Contact

Effective date: 1 October 2026

Who operates this service

Valerii Riaboshapko, a sole trader registered in Portugal under registration number 309928745.

R. Hermano Neves 18, Piso 3, Escritório 7, V6143, 1600-421 Lisboa

Support

One address for everything: support@imagestock.ai. We answer within 15 business days, and usually a great deal sooner.

Writing from the email address on your account saves a round trip: we can look your account up straight away rather than asking you to prove it is yours.

Billing and refunds

Same address. Tell us which purchase you mean — the date and amount will do, and the order reference from your receipt is quicker. The Refund Policy says what can be refunded and how long it takes.

Payments are taken by Stripe through Link, which acts as Merchant of Record, so your card statement shows “LINK.COM*” before our name. Write to us all the same; we handle it from there.

Privacy and your data

Requests to see, correct, export or delete your data go to the same address. What we hold and how long we keep it is set out in the Privacy Policy; we answer a request under it within one month.

Closing your account

There is no self-service deletion in the application yet, so write to us and we will close the account within 30 days. Payment records have to be kept for as long as tax law requires, and the Privacy Policy explains which those are.

Complaints

Write to us first; almost everything is quicker to settle directly. If that does not work and you are a consumer, the alternative dispute resolution body competent for disputes with us is Centro de Arbitragem de Conflitos de Consumo de Lisboa (www.centroarbitragemlisboa.pt), and you may record a complaint in the electronic complaints book at https://www.livroreclamacoes.pt/inicio.

Reporting misuse

If you have seen something generated with this service that breaks the acceptable use rules — or that involves you and should not — write to the same address with whatever detail you can give. We treat these first.